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Trying to contact the booking office for ENT

Story from nhs.uk

"Trying to contact the booking office for ENT"

About: Leicester Royal Infirmary / Ear, Nose and Throat

This morning (10 July) I received letter for a surgery pre-assessment appointment on 8 August. I am on holiday on that date so I followed the instructions and tried to call the booking office on the number given. I rang at 10:38, 11:32 and 12:24. On each occasion the call just rang out. No information message or opportunity for me to leave a message. I then looked on the hospital website and rang the ENT outpatients reception to try and get them to put me through, with the same result.

Please advise me as to how I can contact the booking office to change this appointment as otherwise (as the letter states IN CAPITAL LETTERS) I will miss this appointment and will be referred back to my GP and will have the start the process all over again - which so far has taken 11 months anyway.

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary

Submitted on 12/07/2018 at 12:56
Published on nhs.uk on 13/07/2018 at 03:39

Dear Nick,

Many thanks for leaving your feedback.

We are sorry to read about the difficulty you are having contacting the department.

We've raised this with the Ears, Nose and Throat general manager. Please could you email your name, NHS number, contact telephone number and a summary of your query to communications@uhl-tr.nhs.uk

We will then pass this to the team who will contact you.

Kind regards,

The Communications Team

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