"Aggressive Dismissive - lapse procedure - long..."

Found the Drs dismissive & simply aggressively rude - ill-mannered & arrogant not interested in listening and 1 in particular seemed OVERLY CONCERNED WITH ASSERTING HER SELF. quite vindictive. She was also informed - about scientifically recognised and medically peer reviewed and respected world wide *recognised protocols*. (Used since 70s in private & some NHS hospitals & surgeries) in fact she derisively sneered both in verbal & facial expression..Uncouth. Absurd ignorance &.NO personal manners. She presented an air of self-awarded false 'superiority'. An exception for 1 or 2 of the receptionists who were at least efficient & polite even friendly. Waited at least 2 hours after appointment time - each time - I attended an appointment.Yet only 1 or 2 people were ahead & also not seen for ages each time. Rang for results of an X-ray and was told by the RECEPTIONIST WHAT WAS FOUND - a non medical member of staff divulging medical details on the phone - who then told me NO APPOINTMENTS AVAILABLE TO RING IN NEXT WEEK!

I had clearly said I had rung in to make an appointment with a DR for X-Ray results she had no qualification to be telling a patient what is on their X-Rays on the phone in the first place..

Reading every other comment - can agree with all the negative points raised. A very distressing place & experience.