This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Endoscopy

Posted By blackbirdnr78

"Endoscopy"

About: United Lincolnshire Hospitals NHS Trust

(as the patient),

Arrived early. Male nurse alerted to patients there was a delay. Nurse sheila attended to e. So kind. Considerate. Caring and efficient.   Theatre staff were professional with personality to alay any fears

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Scott, Matron, Endoscopy, United Lincolnshire Hospitals NHS Trust 5 years ago
Julie Scott
Matron, Endoscopy,
United Lincolnshire Hospitals NHS Trust

Submitted on 14/08/2018 at 15:43
Published on Care Opinion on 15/08/2018 at 17:07

Dear Blackbirdnr78,

Many thanks for taking the time to post feedback on your recent visit to endoscopy and how the staff dealt with you.

All staff are aware that a visit to Endoscopy can cause patients concern due to the nature of the procedures that are undertaken. I know they always try their best to help alleviate these concerns by being caring and considerate.

I am also very pleased to know that you were informed that a delay was possible as I know how hard it can be to sit and wait without any information regarding a late appointment.

Because of your reference to Sheila, I have assumed you visited the endoscopy suite at Lincoln Hospital. If this is not the case, perhaps you could just post another brief message here on the Care Opinion website, letting me know which hospital you went to.

Once again many thanks.

Kind regards

Julie Scott

Matron

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k