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Cataract Surgery

Story from nhs.uk

"Cataract Surgery"

About: Royal Blackburn Hospital / Ophthalmology

My father had a cataract operation and was sent a follow up appointment for 5 weeks after the operation. This was cancelled. It's been 7 weeks and still no sign of an appointment, despite the fact I've telephoned on a number of occasions to say my father hasn't got good vision. Not happy.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 09/07/2018 at 16:44
Published on nhs.uk at 17:06

Thank you for taking the time to share your feedback on NHS Choices regarding your father’s follow-up appointment in the Eye Clinic.

We are sorry to hear that his appointment was cancelled and a further appointment has not yet been arranged and will ensure that your feedback is brought to the attention of the Ophthalmology Department.

If your father would like us to investigate this further for him please could you contact us with further information.

You can contact the Patient Experience Team at patientexperience@elht.nhs.uk or you can telephone me, Melissa Almond on 01254 734087

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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