"Not a way to treat patients"
About: Royal Shrewsbury Hospital Royal Shrewsbury Hospital Shrewsbury SY3 8XQ
Posted via nhs.uk
What I liked
I find the hospital to be really clean and the nursing staff to be really friendly and understanding.
What could be improved
The way that follow ups are made as patients are often left without knowing when they are going to recieve an appointment. I myself have had to chase up appointments on every occasion.
Communication should be improved within various departments
I find when i leave a message on an answerphone for particular secreatires, the call is never returned.
I have found with the one consultant that what was said in the consultation was totaly different from what actually happened and i was then discharged when i was promised a 3 monthly treatment plan. i was then told to go back to my GP and if things didnt change in 6 months, to refer back! All this was time consuming and totally distressing.
Some staff should attend a customer service training course
I am abit perplexed as how things are run at Shrewsbury working in a hospitla myself. i am trying to chase up my own treatment and had to phone the xray department to find out when the ultrasound results were reported as i had had a letter from my consultant to ask where i had had the ultrasound as it wasnt on the system (2 weeks later). It is something that in my hospital we can disclose although not the details but when i asked, i was met with a very curt no!' with no explanation as to why. I explained the reason why and she just said it had been done. If this was the case then i as a patient shouldnt be having to chase this up in the first instance but i cant understand why it hadnt been on they system in a 2 week period and this wasnt explained. I found her to be very rude. She gave no explanation as to why this could have been delayed. in fact i have found her to be the rudest staff member i have encountered at Shrewsbury.
I also have problems with various secretaries not returning calls.