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Ear grommet

Story from nhs.uk

"Ear grommet"

About: Freeman Hospital / Ear, Nose and Throat

I was very satisfied with my stay and staff really made me feel comfortable, but extremely dissatisfied and disappointed with post op after care, I have a number of ongoing issues with and for some reason cannot get to even see anyone or speak to anyone, just get told to wait for next appointment to come or go and see my GP who is also at wits end as they can't help me any further, even after phoning the clinic saying I need to be seen, so I have been left with a condition to try and control myself at home without any guidance for the next few months until my next appointment

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Responses

Response from Freeman Hospital 5 years ago
Freeman Hospital

Submitted on 10/07/2018 at 08:35
Published on nhs.uk at 10:05

Thank you for taking the time to leave your feedback regarding ENT at the Freeman Hospital. We are pleased that we were able to make your stay comfortable, however we are sorry that you were dissatisfied with the post op aftercare. We would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail patient.relations@nuth.co.uk .

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk .

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