This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Void Dolphin Ward

Story from nhs.uk

"Void Dolphin Ward"

About: The Princess Alexandra Hospital NHS Trust

Void this hospital!!!

My son 2,8 year old have been admitted to hospital for 48hrs. Very poor treatment, some members of staff very unprofessional. Extremely hot in the room and no one was even bothered to offer water. But they had always enough time to gossip about patients and private subjects at the nurse station Observations was not kept on time and some of them even missed without apologies. Very inaccurate information given regarding treatment and plan for treatment. My son have been diagnosed with rare cancer we supposed to be treated with care but this not happen. Don't bring your child to Princess Alexandra hospital unless is life treating emergency!!! Otherwise they will make you feel even more distressed! Very dirty rooms, poor service, they know how to play on your emotions!!!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Princess Alexandra Hospital NHS Trust 5 years ago
The Princess Alexandra Hospital NHS Trust

Submitted on 10/07/2018 at 14:16
Published on nhs.uk at 15:06

Dear Piotr,

Please accept my sincere apologies that you have had such a difficult experience. I understand that the team have identified where there have been issues and sat down with you so that you and your family feel better supported through what is clearly an exceptionally difficult time. I have alerted the teams who are responsible for the other areas you mentioned and they are aware of what needs to be done.

Please do not hesitate to get in touch again through the PALS service by calling us on 01279 82 72 11 or email pals@pah.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k