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"No support available when you need it most."

About: Musgrove Park Hospital (Taunton)

Please don't entirely get me wrong, as this hospital does have a lot going for it; however, if you need any extra help and support, don't expect to receive it at Musgrove.

A very bad healthcare experience elsewhere has left me traumatised.. Since last October, I have described symptoms that I believe are consistent with PTSD to at least five doctors (three of them at Musgrove Park). It is clear to me that key staff members have no understanding of the underlying problem, and there has been no meaningful support what-so-ever. I cannot receive the treatment that I need. I have been told that I will die without treatment.

I know there are many reasons why people with mental health problems or developmental disorders die younger than people who don't. The inability of the NHS to provide suitable care and support is surely a major contributory factor.

I realise that it will form part of someone's job to leave a well-intentioned response to this review. Please don't bother. You can assume that whatever you're going to suggest has already been done, and didn't help. Thank you.

(The form asked which department I visited, I'd rather not say. Largely as I think this is an institutional problem, not a departmental one).

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Responses

Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 5 years ago
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital
Submitted on 16/07/2018 at 13:02
Published on Care Opinion at 14:19


picture of Karen Holden

I am aware you didn't want a response and just wanted to raise your concerns, but I spoke with our psychiatric liaison team based at Musgrove Park Hospital and they suggested that you can self refer to Somerset Partnership Talking Therapies, via:

https://www.somersettalkingtherapies.nhs.uk/contact-us/refer-yourself/

Or your GP can refer you. If you have already tried this route and its been unsuccessful, then apologies but I wanted to try and help.

It is worth noting that the psychiatric liaison team has had recent investment, as we recognised the need to improve our offer to people who present to us, but without knowing which departments you are referring to I am not sure if this would have improved the care you received.

I do appreciate your feedback and if you want to contact me directly to advise of the services which have been unable to meet your needs, I would be glad to look into this further.

I do sincerely hope you have better experiences with our services in the future and I am sorry this has not been your experience to date.

Kind regards

Karen

my email address is Karen.Holden@tst.nhs.uk

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