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"Not impressed really."

About: Upper Gordon Road Surgery

Not impressed with this surgery.

I see a trend with a lot of the reviews mentioning getting vague diagnosis and not being taken too seriously only to find out that they had something worse than expected.

I went to the doctors last year around Oct for a horribly painful infection in my groin - The doctor who saw me didn't take me seriously at all when I told him what I thought may have caused it and barely explained the medication that he was giving me and generally seemed nonplussed - I left with antibiotics and feeling slightly brushed off.

Not happy with his diagnosis of it being "just an infection" I went to a clinic after hours to a shocked female doctor who instantly insisted on taking bloods, urine samples and then came back stating it was clearly a severe infection and that "Any doctor should have known that" and I was then given specific medication that was explained to me with a follow up appointment booked. Had I not gone to this clinic I could have seriously been in trouble.

I've also been into this surgery a few times with my girlfriend - The receptionists always go from either being extremely lovely to extremely rude and brusk. Today, my 8 month's pregnant girlfriend has gone into the surgery to give a urine sample, in a lot of pain, and the receptionist gave her a "gross" face when she handed the urine sample to her and threw it carelessly into a box with a load of others before saying "The doctor will call her " and sent a pregnant woman away in pain...

Yeah, I reckon we'll be changing surgeries.

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Responses

Response from Upper Gordon Road Surgery 5 years ago
Upper Gordon Road Surgery
Submitted on 13/08/2018 at 17:39
Published on nhs.uk at 18:06


Your comments regarding the practice and your recent experiences have been duly noted. Unfortunately we are unable to comment regarding your personal experiences or concerns on this forum, however, if you have specific grievances then, please feel free to contact the surgery and speak to the practice manager who can discuss these on the phone or make arrangements for you to come and speak face to face if you would prefer.

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