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Waiting times in A&E are a joke 14 hours with...

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"Waiting times in A&E are a joke 14 hours with..."

About: Princess Alexandra Hospital / Accident and emergency

Like the title states I have a allergic reaction which causes food to get stuck and I turned up to A&E early evening three hours to see a nurse at which time I asked for a water dip since nothing could get past my throat. Told to wait for doctor which came at Ten AM the next day over 14 hours with not a drop of fluid...

I told the I suffering from serve anxiety and I was close to tears most of the night this A&E is terrible at the end of the day the sent me Bloomfield who was outstanding and shock that I was left with no compassion for almost 24 hour till I received iv fluids. I needed to bags right then and there I was that dehydrated.

From now on I'm going to drive to Bloomfield over an hour away just to avoid this place and its inhumane treatment they just don't care less about people and are most likely glad that I will travel to get treatment elsewhere one less person to help them meet there targets

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Responses

Response from Princess Alexandra Hospital 5 years ago
Princess Alexandra Hospital

Submitted on 06/07/2018 at 16:58
Published on nhs.uk at 18:06

Dear Michael,

I am truly sorry for your experience. I have asked the team to provide some detail about their current operational state and their reply is offered below.

On behalf of the entire Emergency Department, I would like to sincerely apologise to you Mr Thompson for your poor patient experience.

During April when you visited, we had a very challenging time, particularly during the out of hours period, owing to an acute phase of staff shortages, both Nursing and Medical.

However, this does not excuse the long delay waiting to see a nurse and then subsequently a Doctor. As a team, we take time to reflect on patient’s feedback in order to ensure wider learning for all staff and this is something that certainly our Head of Nursing will be picking up to ensure incidents such as this do not repeat themselves.

As healthcare professionals, we recognise the importance of hydration regardless of the circumstances and the fact that on this occasion we failed to adhere to our high standards is something the entire team will learn from and scrutinise as we move forward.

Please accept the apologies of the team for your difficult experience and I hope you will not hesitate to make contact again were you to require ED services or had any difficulties whatever. Often we can resolve problems sooner if you contact us while you are here, the patient experience team is able to respond to calls here Monday to Friday 10am to 4pm and you can leave a message outside of this time and we will respond.

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