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Patient transport cancellations

Posted By sad and frustrated

"Patient transport cancellations"

About: East Ayrshire Community Hospital / Prosthetics/Orthotics Scottish Ambulance Service / Patient Transport Service WestMARC (Ayrshire & Arran)

(as a service user),

I would like to complain about patient transport, I have had to cancel several of my hospital appointment due to ambulance head quarters phoning the day before or on the morning of hospital appointments to say they cannot take me I always phone to book patient transport at least a week before I am due to go.

If an ambulance was available when I booked why do they not turn up? The notice is too short for another patient to get the appointment which wastes a lot of NHS resources’ but may also be damaging to my health is this acceptable I don’t think so. What can be done to resolve this I need help to get to my appointments as I have a leg amputated and poor mobility?

This has happened several times and i get frustrated.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 09/07/2018 at 08:51
Published on Care Opinion at 11:18

picture of Alan Martin

Dear sad and frustrated,

I am sorry to read that you have had to endure cancellations and I would like to have this looked into for you. May I ask that you email me at scotamb.feedback@nhs.net and provide me with your details? It would also be really helpful if yo could let me know when these cancelations have occurred.

I look forward to hearing from you.

Kind Regards

Alan

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/07/2018 at 08:25
Published on Care Opinion at 11:13

picture of Eunice Goodwin

Dear sad and frustrated,

I would also like to add how sorry I am that you have had these problems with your transport. You are right, in these days of financial constraints, wasted appointments are really not helpful for anyone. I am sure Alan will be able to help and if I can be of assistance in this matter, Alan can contact me on 01563 826222 or by email - Eunice.goodwin@aapct.scot.nhs.uk.

I hope you are keeping well,

Best wishes,

Eunice

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Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 5 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 11/07/2018 at 15:13
Published on Care Opinion at 15:18

Dear sad and frustrated,

I was really sorry to read your story describing your challenges with transport.

At WestMARC we try to provide times that support our Patients getting here using transport and we work closely with the Scottish Ambulance Service to minimise this kind of feedback.

I am sure Alan will be able to support you in reaching a conclusion for your concerns, If you need anything further please don't hesitate ton contact me on Heather.McIntosh@ggc.scot.nhs.uk or by phoning 0141 201 2392

Kind Regards

Heather McIntosh

Operational Services Manager

WestMARC | West of Scotland Mobility and Rehabilitation Service

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