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"RCH - Professionalism and Compassion in a Sea..."

About: Royal Cornwall Hospital (Treliske)

Whilst on holiday in Cornwall, I was unfortunate to have a recurrence of my Epilepsy - but FORTUNATE in being recusitated and treated at the excellent Royal Cornwall Hospital (Treliske) Truro, after transportation there and treatment from the Paramedics of the Southwest Ambulance Service. At every stage of my treatment through the A & E unit, Critical Care and High Dependency - and eventual recovery and discharge from Tintagel Ward, my husband (who was possibly more traumatised than I was!) and I were treated with professionalism, compassion and care that was way above any mere ‘call of duty’. Please will you pass on sincere thanks from myself and my family to the Medical, Nursing and Care and Administrative staff of all levels in the above departments - (and not forgetting the MRI Team) You were all not just professional but also kind and caring at every level and in every situation. Thank you all so much. It must be difficult to provide care to a holiday population that increases the number of people of your area as much as yours does - but you certainly seem to be able to rise to the challenge - and to do so with care and expertise that is, in my experience, second to none. Many, many thanks. You are all amazing people - the NHS and our country should be proud of every one of you.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust
Submitted on 18/07/2018 at 14:53
Published on Care Opinion at 15:11


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Dear Sylvia

Firstly, I am very sorry to read that you unfortunately had cause to use our services at Royal Cornwall Hospital during your holiday in Cornwall due to a recurrence of your Epilepsy.

However, I am delighted that you and your husband, who were understandably both traumatised; were treated with professionalism, compassion and care that was way above any mere ‘call of duty’ by amazing staff at every stage of your treatment. This is exactly the standard of care all of our staff strive to provide and makes us proud each day to work for our Trust within the NHS.

I will ensure that I share your feedback, praise and thanks from all your family, with all of the teams from ED, Critical Care, High Dependency, Tintagel Ward and MRI, who helped to take care of you throughout your admission; so that all Medical, Nursing, Care and Administrative staff are also aware of your lovely comments. I know they will be delighted to receive them and appreciate the time you have taken to share your experience whilst in their care.

Thank you again and I hope that you are now recovering well from your recent admission and are feeling much better.

With kindest regards

Michaela Brewer, Patient & Family Experience Coordinator

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