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"An amazing team of health professionals"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

I was an inpatient for 6 weeks on Ward 67. Words will never be able to truly capture my gratitude for all the care and kindness I experienced from staff. 

The consultant care is outstanding. Medical staff, although busy, spent a great deal of time

explaining and reassuring me throughout my journey of a new and life changing diagnosis. 

The nursing staff and support staff were truly wonderful. Regardless of experience or age each staff member demonstrated a high level of professionalism encompassed with great patience and compassion. They were able to adapt to each patient’s mood whether  offering humour and encouragement or simply sitting at the side of your bed and listening to your worries and fears.

I entered the ward as an anxious patient, afraid of what lay ahead with my diagnosis but left with confidence and reassurance that regardless of my path an amazing team of health professionals would be involved in any further care.

Heartfelt thank you to all the staff on Ward 67.

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Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC
Submitted on 06/07/2018 at 14:15
Published on Care Opinion at 16:03


Dear Japanese wife,

Thank you for taking the time to post your feedback on Care Opinion.

I cannot imagine what it must have been like to be an inpatient for such a long period and being faced with a life changing diagnosis. It is lovely to hear that you felt supported and looked after by staff on Ward 67. I will ensure that your kind words are shared with everyone involved in your care. Staff will be delighted to know that their skill and compassion made such a difference to you.

I wish you all the best for your future.

Antje

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