This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Pathetic Communication

Story from nhs.uk

"Pathetic Communication"

About: Royal Free Hospital / Ear, Nose and Throat

2 Years post my son having his tonsils and adanoise removed, and grommets inserted, I have not heard from them and no idea if grommmets are stil in etc.

I cannot get thru to the hospital as they dont answer the phone

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Free Hospital 5 years ago
Royal Free Hospital

Submitted on 06/07/2018 at 10:11
Published on nhs.uk at 11:06

Dear Rachel

Thank you for raising these issues, please pass apologies to your son and to you as his mother.

I am unable to offer an explanation or support based on your review, however, please do contact one of our PALS staff, they are great and will help in any way they can.

You can contact them at rf.pals@nhs.net or ring them on 020 7472 6446

With Kind Regards

Richard

Richard Chester - deputy director of patient experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k