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IAPT Is awful!!!!

Story from nhs.uk

"IAPT Is awful!!!!"

About: Coventry And Warwickshire Partnership NHS Trust

I had a telephone appointment on the 3/7/18 I had missed due to no signal, I went into a state of anxiety as was rushing to get signal, had to rebook whilst having a panic attack, they didn't even acknowledge I was having an attack when I was rebooking and have to wait another 3 weeks..... would be 8 weeks from first getting referred to get an appointment when my depression has got to the pit of despair, Feels like the NHS don't really care....

Awful service.

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Responses

Response from Coventry And Warwickshire Partnership NHS Trust 5 years ago
Coventry And Warwickshire Partnership NHS Trust

Submitted on 05/07/2018 at 14:37
Published on nhs.uk at 15:07

Thank you for taking the time to leave your feedback about our IAPT service. We are sorry to hear about the experience you describe. Unfortunately the service is an extremely busy one, so appointments get booked up well in advance.

We will however ensure your feedback is shared with the manager of the service; we take all feedback very seriously and use it to continually improve wherever we can.

It would not be appropriate for us to discuss your personal situation in detail online, but if you would like to provide further feedback, please feel free to contact our Patient Advice and Liaison Service (PALS).

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane

Coventry

CV6 6NY

Telephone: 0800 212 445 (Freephone) or 024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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