"Care in the Breast clinic"

About: Worcestershire Royal Hospital / Breast surgery

(as the patient),

I attended the Breast clinic for a lump which turned out to be a simple - but very large cyst. All of the staff from the nurse who contacted me with my initial appointment, which occurred within 10 days of my visit to the GP; the receptionist when I arrived; the health care assistant, nurses and the consultant were very kind. They took time to explain everything and ensure that I understood and was happy with the care I was receiving. The advice leaflets they gave me to take home were very clear.

My only concern was with the radiologist in the x-ray department who was happy to explain things to her student, but left me feeling like I was someone to demonstrate on, rather than a still quite anxious patient.

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Response from Head of Communications, Worcestershire Acute Hospitals NHS Trust

We have spoken to the Radiologists in the Breast Team as it is difficult to identify an individual doctor to speak to. They have all been asked to consider carefully how they speak to patients to stop this happening again as it was completely unintentional. The Doctors are very sorry for the distress they have caused.

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