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"Shame on you York NHS"

About: Nelsons Court

I think the word rehabilitation must mean leave you all day in an uncomfortable chair and forget about trying to help you recover as that unfortunately is my experience of St Helens and the way my relative is being treated.

We mentioned that the chair was not comfortable- the nurse simply said everything is old here! We had to ask if there was a cushion to help with sores.

We asked a nurse if she could help walk my relative up and down the corridor and again were told they were too busy.

We mentioned that the TV doesn’t work (would help given you are left in a chair all day) but there was no effort to try simply that it would get noted in a book.

It has been a week now and my relative still has not been given a bath or shower.

No wonder York NHS moved them here without notifying the next of kin.

We are being asked to celebrate 70 years of the NHS but if this is the best we can do I don’t think I will be joining the celebrations - shame on you York NHS for thinking this is acceptable.

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Responses

Response from Catherine Rhodes, Patient Experience Lead, York and Scarborough Teaching Hospital NHS Foundation Trust 5 years ago
Catherine Rhodes
Patient Experience Lead,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 24/07/2018 at 11:36
Published on Care Opinion at 12:40


I am so sorry to read about this experience and also that it has taken so long to get a response to you.

The experience your relative is having does not sound acceptable, and I would urge you to contact our Patient Advice and Liaison Service (PALS) on 01904 726262 so that they can look into this more fully.

Thank you for taking the time to post this comment, which I hope we can help with further if you do choose to get in touch.

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