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"Recent stay on Ward D5"

About: North Manchester General Hospital / General surgery

I was admitted to ward D5 ten days ago after an emergency admission due to diverticulitis with a pelvic abscess.

I cannot commend highly enough the care and attention by the nursing staff on D5 - they were patient, thoughtful and helpful, even when clearly under pressure from a significant work load.

I was very impressed by one nurse, the ward sister and a student nurse/health care assistant.

However all the staff were really great.

I was very impressed with the new F1 doctors who really seemed caring and helpful. One young lady really took time to explain things to me.

Finally a big thank you to the consultants, I was very appreciative of one consultant's warm manner when i was having a `weepy` day.

I would appreciate if my warmest thanks were conveyed in particular to these individuals.

There are things over which the staff have little control - the weather was excessively hot and the ward was boiling. A challenge for both staff and patients and something the hospital trust should consider in terms of better ventilation or air conditioning.

But overall i cannot comment highly enough the care and attention I received at the hospital.

Sincerely,

Angela Seitler

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital
Submitted on 02/07/2018 at 15:06
Published on nhs.uk at 16:06


Dear Ms Seitler, thank you for taking the time to share your experience.

We welcome you observation regarding the ventilation on the ward, which have been shared with the senior leadership team for consideration.

The staff work hard to provide patients with excellent care and experience, so we are pleased to know we were able achieve this for you at such a worrying time.

Your kind comments have been shared with the team on D5 and their managers.

It is appreciated.

Regards,

Head of Patient Experience

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