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Wrong medication

Story from nhs.uk

"Wrong medication"

About: Royal Blackburn Hospital / Ear, Nose and Throat

Never coming into this ent department again. Got lied to from day 1. 14 weeks with earache. Got told simple problem simple fix bull day 8 of being a patient still no nearer to getting pain free. Now just got pain under control and they want to take it all off me.

On day one after telling them I was allergic to penicillin they gave me penicillin. Not seen the same doctor twice. If I could leave without painkiller I need I would.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 02/07/2018 at 10:03
Published on nhs.uk at 11:06

Thank you for your comments regarding your visit to the Ear, Nose and Throat Department at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the Department.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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