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Outpatient support

Story from nhs.uk

"Outpatient support"

Long wait to see staff. Difficult to contact. Appointments cancelled on a number of occasions or staff late for appointments. Shortage of staff.

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Responses

Response from Springvale Cmhc (East Grinstead) 5 years ago
Springvale Cmhc (East Grinstead)

Submitted on 05/07/2018 at 09:22
Published on nhs.uk at 11:06

Dear Sir or Madam

I’m the Interim Service Manager responsible for the Adult Community Mental Health Service at Springvale. I’m sorry to hear that your experience of accessing our service has not been positive. You are correct in that we have experienced staff shortages but we have recently appointed new members of staff and are in the process of recruiting more. I’d like to look into the other issues that you have raised too but don’t have your details. If you’d like to make contact with me, you can contact me 01444 416606 or email me Glenne.barba@sussexpartnership.nhs.uk ; or if you’d prefer, contact our complaints team on Complaints@sussexpartnership.nhs.uk ; or call them on 01903 843200.

Best wishes

Glenne

Glenne Barba

Interim Service Manager – Mid-Sussex ATS, Bluebell House and AOT

Sussex Partnership NHS Foundation Trust

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