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"Very confident in the care provided, staff are..."

About: Mount Vernon Hospital

What I liked

Almost all the staff who dealt with us were polite, friendly, re-assuring. This is in stark contrast to what we have come to expect from our local NHS services. Well done Mount Vernon - you have got this aspect of care spot on. Every time we asked a question or wanted anything we were treated with respect and courtesy. Nothing was too much trouble.

What could be improved

Visible handwashing - very little of this going on, staff tending to use gloves as an infection control method.

The waiting around.

Anything else?

A special thank you to all staff in the Chemo suite and Marie Curie Ward.

Story from


Response from Mount Vernon Hospital

Thank you for your feedback. We are really pleased to hear of your experiences. The Cancer service at Mount Vernon Hospital are committed to providing a high standard of care to all patients so it is always encouraging to hear such a positive patient story. I will pass your feedback on to the team. Roya Cole - Matron

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful