This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Showed no respect or dignity to the deceased..."

About: Peterborough City Hospital

My father passed away on father’s day ward A9 he was in a room with four beds as family members arrived they had no privacy as there were other patient in the room who had family members visiting due to being Father’s Day and we all were very upset and heart broken but it made us feel even more traumatise due to my father not being give the respect and family given private space to grief for the loss. I have never witnessed this kind disrespect to deceased person or family members we were put on display for others to watch us grief. When questioned to why we were not informed about what medical illness my father suffered as we kept asking over the days he was at hospital we were told sorry it must have been communication breakdown we were never told that my father suffered a silence heart attack and had pneumonia which took his life just because he was old they ignored him. I do not live in Peterborough and rang few times to ask how he was and the person who was taking care of him kept saying he is fine he has a little to eat etc even though I informed that I do not live in Peterborough and if my father is serious please let me know so i can rearrange work and visit him but they said no he is fine and than I find out that he was not well had suffered a silent heart-attack and had pneumonia why was this not told to the family members and on the day my father passed away I asked the person who was looking after him during the night he told us he was not well last night why was family not informed the hospital has taken away our chance to spend some final hours with our father. We left our father in the care of hospital but they truly showed my father no respect just because he was old or family members any respect by leaving him in a room with other patient and thier family members looking at us. My mother/sister are devastated as they only lives round 7 mins from the hospital and they could have rang them so they could have gone to hospital to be with him in his last time. The hospital wanted no one to come out of visiting hours but when someone is going to die they should not take the chance away from family members to be with their loved ones my family will live in regrate for the rest of our lives as we were not there with our father and he had to die all alone this will haunt us for ever. I am going to write a letter of complaint as what my family went through I do not wish that to happen to anyone else the staff need to make sure the communication break down does not happens to anyone else and they need to show respect to grieving family and respect to the person who dies by giving them private room to grief not leave them in public eye so everyone can see them. The treatment my father recieved and us is unacceptable and wrong. My father was shown no dignity or us.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 5 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust
Submitted on 04/07/2018 at 11:54
Published on Care Opinion at 17:02


I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience.

Regards

Lesley Crosby

Deputy Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k