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"Unexpectedly very impressed"

About: Royal Berkshire Hospital / Urology

RBH does struggle with its image so I was a little apprehensive about my op visit to the urology ward for a prostate biopsy. But I must say that my visit to this ward was way above my expectations.

I came into contact with 7 staff members on my visit and each one was awesome in their own way. They were happy, friendly, communicative, professional and attentive, you could not have asked for a group of busy professionals to have done more.

Thank you very much to all on the Saturday 24th June 2018 shift for making an anxious day into a very relaxed and supported one.

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Responses

Response from Royal Berkshire Hospital 5 years ago
Royal Berkshire Hospital
Submitted on 02/07/2018 at 16:54
Published on nhs.uk at 18:06


Thank you for taking the time and trouble to tell us about your experience in the Urology Department. We are really glad to know that you felt well cared for and the matron will share your kind words with the team.

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