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"Fantastic treatment, care, environment - would..."

About: Royal Bolton Hospital

What I liked

I arrived at A&E with my 3 year old son who was suffering an asthma attack. I was seen promptly by the nurse who undertook oxygen level monitoring and I was immediately reassured. I then had to wait around 25 minutes in the A&E department, however there was a dedicated children's area with toys and a fish tank to entertain him along with C-Beebies!

I was then seen by a doctor who was extremely helpful and reassuring. My son was stabilised and then transferred to a fantastic observation area in a brand new state of the art children's facility. The staff were able to monitor him while he played in a play room off the ward which had a good variety of toys and books. My son hadn't eaten much all day, and the staff bought him a sandwich which he was able to eat in the playroom creating a very relaxed experience for all. Fantastic treatment and I couldn't recommend this hospital enough.

What could be improved

Nothing overall I was very pleased with the treatment I received and the environment we were treated in.

Story from nhs.uk

Responses

Response from Royal Bolton Hospital

Thank you for taking the time to give us your feedback on your recent visit to the A & E Department at the Royal Bolton Hospital. We are pleased to hear that you had a fantastic experience. I will pass your comments onto the Departmental Manager for A & E. Once again thank you for your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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