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"No compassion from nurses"

About: Great Ormond Street Hospital Central London Site

We have been using the hospital for 4 years now normally I'd give a 5 start rating on all levels. But this year we were faced with nurses who didn't listen to me, ignored my knowledge of my own child and my advice, spoke amoumgst them on how a nurse tried to put my daughter's cannula in wrong and had no sympathy or compassion for a terrified and distressed 3 year old. I was ready to walk out.

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Responses

Response from Great Ormond Street Hospital Central London Site 5 years ago
Great Ormond Street Hospital Central London Site
Submitted on 03/07/2018 at 15:38
Published on nhs.uk at 16:06


Thank you for taking the time to share your poor experience with us.

We would value the opportunity to speak with you to properly.

Please contact the Patient Advice and Liaison service (Pals) on either 02078297862 or you can email us at pals@gosh.nhs.uk

Again, we very much regret your poor experience and appreciate your help in improving our services.

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