I reported to Day Surgery Unit (DSU) at 07.20 on 18 June for bowel prolapse repair surgery having been Nil by Mouth since midnight, Sunday 17th. I was finally taken to Theatre at 14.50 due to delays (non-specified) being experienced by staff. My overnight bag (containing my daily medication) and handbag were locked away. I came round at 16.40 and asked for my bags as my medication (Pramipexol for restless legs) was overdue and was told someone would bring them to me when I got to the ward. Due to bed-blocking, I didn't reach the ward (Ward E8, Bay 2) until 20.00 hours where there was no sign of my bags. I asked again and was told they would arrive shortly. Eventually, having asked again around 21.45, the Sister on duty told me the DSU was shut for the night & I'd have to make do until morning by which time I was suffering due to not having taken my medication. I also needed the ear plugs I'd packed because 3 patients in Ward E8 Orange Bay, were hooked to machines but the alarms on these machines were going off at intervals throughout the night because the machines are so sensitive. I asked several nurses for earplugs too but two couldn't find any. Finally, one nurse mananged to find some after an extensive search. I slept for a while but woke around 2am with painful legs so I asked yet another nurse for Pramipexole which she couldn't find on the ward. Eventually she recovered my bag from the DSU at 04.30 hours so that I could take my own medication - was the unit REALLY locked for the night as I was told? I feel that communication in the nursing team was woefully lacking because my request hadn't been passed on or dealt with as soon as was practicable. This resulted in me becoming frustrated and nurses' time being wasted with multiple requests (all reasonable) for the same item. If the request had been dealt with quickly in the first instance a lot of time & distress would have been saved. I also requested other items, such as a cup of hot water to help ease constipation after surgery, but none of these materialised and I feel communication on the ward was often dire.
"Surgery 18 June 2018. In patient 18 - 20 June 2018"
About: University Hospital Southampton NHS Foundation Trust University Hospital Southampton NHS Foundation Trust Southampton SO16 6YD
Posted via nhs.uk
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