"Long wait for take home meds"

About: New Cross Hospital / General medicine New Cross Hospital General medicine WV10 0QP Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus General medicine NG7 2UH

Posted by Stanleyfan (as the patient), 5 years ago

I was cleared to be discharged from hospital on a Saturday and arranged for my partner to make the two hour drive to collect me at 2pm. The staff were on the phone constantly to pharmacy, chasing up meds for people due for discharge. When my medication arrived it was my ward IV medication not my take home. By the time it was sorted it was 10.30pm! Not only that, I had been prescribed more of what I had already brought in with me and had plenty of at home. I only needed antibiotics.
I have been a patient at two hospitals where my discharge was delayed significantly because my take home meds weren't ready and I understand this is a common occurrence in most hospitals and has been for years. If this is so, why hasn't it been addressed by now?

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Responses

The Royal Wolverhampton NHS Trust

Submitted on 26/06/2018 at 09:21

Published on Care Opinion at 10:02

Thank you very much for taking the time to post comments regarding your patient experience.
I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist further.
Kindest Regards
Alison Dowling
Head of Patient Experience and Public Involvement

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Update posted by Stanleyfan (the patient) 5 years ago

I would like to clarify that although New Cross is my nearest hospital and is the one tagged with regard to my story, it is not the hospital where I received treatment on this occasion (although the same type of thing has delayed my hospital discharge at New Cross also).

Andrew Cassidy

Support and Communications Officer,

Care Opinion

Submitted on 26/06/2018 at 10:25

Published on Care Opinion at 10:26

Hi Stanleyfan,
Thank you for sharing your story on Care Opinion. We would like to make sure that your story is heard by the team at the hospital where you received your treatment.
It would be great if you could let us know which hospital your story relates to, and this will let us make sure your story is heard by the right team.

Everyone at Care Opinion would like to wish you a speedy recovery.

Thank you again for sharing your story on Care Opinion.
Best wishes,
Andrew

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Update posted by Stanleyfan (the patient) 5 years ago

My treatment was at QMC Nottingham

Andrew Cassidy

Support and Communications Officer,

Care Opinion

Submitted on 26/06/2018 at 11:47

Published on Care Opinion at 12:01

Dear Stanleyfan,
Thank you for getting back to us. We've updated your story to make sure it is passed on to the team who were involved in your treatment.
Best wishes,
Andrew

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Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Submitted on 10/07/2018 at 14:19

Published on nhs.uk at 15:06

Response from The Royal Wolverhampton NHS Trust
Thank you very much for taking the time to post comments regarding your patient experience.
I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist further.
Kindest Regards
Alison Dowling
Head of Patient Experience and Public Involvement

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