"Nice dentist, but booking process needs improvement"

About: Wandsworth PCT

(as the patient),

They had incorrectly booked my appointment for 2 hours earlier than agreed, so when I arrived 10 mins early I was actually 2 hours "late".

The dentist agreed to see me anyway, but only for 10 mins, and I had to make another appointment for following week.

Dentist was great - very friendly and polite, and put me at ease.

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