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"No respite from the temperature"

About: Royal Hospital for Children (Glasgow) / Medical Oncology

(as a parent/guardian),

My son is being treated for a form of childhood cancer, and as such we are frequent visitors to, and very often residents of, wards 2A and 2B, the Schiehallion wards.  

My story is not regarding the care he receives, which is faultless, and for which we are eternally grateful. The reason I’m writing is regarding the ridiculous temperature of the patient rooms, and to give an insight into how this actually affects families having to live in these rooms.  

We were recently admitted for a course of IV antibiotics as my son had spiked a temperature, we spent 5 nights in total on the ward. The room we were admitted to easily reached 27 degrees on each day of our admission. Because my son had symptoms of a potentially infectious virus, we were not permitted to leave the room, or even have the door of the room ajar. The windows in the rooms do not open, and when I asked for a fan, I was advised this was not possible due to infection control policies.  

As an adult I can understand the rationale behind these measures, and the last thing we want is to spread infection to other kids on the ward.  However the result for my 7 year old son was that he felt that he was being punished for being ill by being locked in an oven for a week, with no respite from the temperature whatsoever. It’s a miracle that his temperature ever came down far enough for us to get home. Add into the mix the fact that there was an issue with the water on the ward being potentially infected at the time, which meant I couldn’t even offer my son a shower to cool him down.  

I was left questioning which century we were actually living in.  These conditions are simply unacceptable for anyone to have to endure, much less children who already go through enough due to their illnesses.

Something needs to be done about this. 

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 02/07/2018 at 12:44
Published on Care Opinion at 16:35


picture of Coral McGowan

Dear Ayrshire relative,

Thank you for taking the time to get in touch with us to let us know your concerns. I am very sorry for the uncomfortable experience both you and your son encountered.

I am aware that during some recent hot weather, some of our inpatient cubicles required a manual adjustment to their air conditioning units.

This was because the normal cooling and heating parameters within which the air con routinely works, was insufficient for the unusual outside heat entering the building.

Our estates colleagues responded as quickly as possible to the issue, adjusting thermostats firstly on Ward 2A, before attending to other wards. I understand that even once adjusted, it did take some time before the effects of the reduction were felt, and I imagine this added to your distress and frustration.

You are correct in your assertion that our Infection Control team have advised against the use of fans within the Children's Hospital and I can confirm I have re-checked this again in respect of responding to your concerns, and there is no change in this guidance.

I note all you have said in respect of the water supply to the ward and am sorry for the added inconvenience and upset this caused.

It is our aim to ensure all children and their carers are looked after in the very best way possible whilst in our hospital, and I would like to sincerely apologise that, on this occasion, we let you down.

If there is ever anything else we can help with, please don't hesitate to contact either SCN Sommerville (Ward Manager) or myself coral.brady@ggc.scot.nhs.uk and we will do our best to assist.


Kindest regards

Coral

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