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"one extremely loud, rude, unprofessional..."

About: Dr Ap Blight's Practice

felt as though i was given a dressing down in front of anyone who may be present when trying to register at the practice. Some receptionists are expert interrogation officers and i felt put in a very difficult situation having to explain my circumstances and being shouted at by this person who in my opinion was extremely unpleasant.

I suggest she takes a lesson from the other lady also covering that desk. Some medical conditons make people unsteady, dizzy, confused, and easily stressed and she certainly made me ill for the remainder of that day.

Needless to say I didnt get an appointment either because I didnt fit her bill!

Very concerning.

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Responses

Response from Dr Ap Blight's Practice 5 years ago
Dr Ap Blight's Practice
Submitted on 25/06/2018 at 10:22
Published on nhs.uk at 11:06


Thank you for taking the time to provide us with feedback.

We strive to provide our patients with a good service and I am extremely sorry and disappointed to hear of your first experience at Ashfield Surgery which is not acceptable to us.

Unfortunately I am unable to identify you as your comment is anonymous, but would be grateful if you would contact either myself or Deputy Practice Manager, Jenny Stanley, in order to investigate and address your concerns.

Mrs J Keane, Practice Manager

Tel: 0121 351 3238

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