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"Thoracic surgery team were amazing"

About: Heartlands Hospital

The surgeon was absolutely brilliant with me and my surgery. Had been very distressed as had never faced the prospect of surgery before and was incredibly pensive. He calmed me very well and I found myself trusting his skills implicitly without question. He even came to see me a couple of times post surgery even though he’s incredibly busy. Hats off to the man. A true professional with a human side....not a robot. The aftercare from the majority of nurses and healthcare staff was exceptional and even though I really wanted to get Home to my daughter I didn’t overly mind staying in as the care and attention was so Amazing. I hope I never have to stay there again of course but for a first time surgical patient I was so impressed and it’s left an indelible positive mark in my life...and 3 scars from the surgery lol! Total respect for what you do and thanks for everything! Ash Shadat

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital
Submitted on 22/06/2018 at 14:40
Published on nhs.uk at 15:07


Responded: 22.06.18

Dear Ash

Thank you for taking the time to post your comments regarding your experience at Heartlands

Hospital's Cardiology Department.

Patient feedback is extremely important to us and I am so pleased that you felt well informed throughout your visit, and that you felt happy with the medical staff and the treatment you received.

I will ensure that the senior managers are forwarded your feedback who will ensure that your feedback is communicated to the Cardiology team.

I trust this is acceptable and I hope that you are continuing to recover from your procedure.

With Kind Regards

M. Campbell

Patient Services

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