"Lack of pain relief on C51 at QMC"

About: Queen's Medical Centre / Endocrinology

(as the patient),

My partner has been in the Queen's Medical Centre, Endocrinology Ward (C51) for six days now. He is in severe pain.

He has spent three consecutive sleepless nights with severe pain. All night long he asked for help and none was given. None at all. He was told they would get a doctor but the doctor never came. The nurses I saw ignored him.

The ward has empty beds and it does not seem especially busy. There has been no medical relief, or provision for medication to treat acute episodes of pain, in spite of obvious need.

But the striking thing is the appalling lack of sympathy and the attitude of some of the nursing staff, indifferent to suffering. I don't know what to do about it.

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Response from Nottingham University Hospitals NHS Trust

We are sorry to hear that the care and support services your husband is receiving at our hospital are not to the standard you expect. You have highlighted areas of concern that do need to be addressed by us. Please could you contact our Complaints Team on 0800 183 0204 so we can investigate this immediately and provide you with a full response.