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Contacting the hospital

Story from nhs.uk

"Contacting the hospital"

About: Royal Stoke University Hospital / Ophthalmology

The automated answaring system is total rubbish, the voice recognition system in particular.

I tried to contact a medical secretary as advised, but I could not get pass the automated answaring system. I had to abandon my attempt and ring the main switch board to get a response after a delay.

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Responses

Response from Royal Stoke University Hospital 5 years ago
Royal Stoke University Hospital

Submitted on 20/06/2018 at 11:40
Published on nhs.uk at 12:06

I am sincerely sorry to read of your poor experience of our automated answering system. I will ensure your feedback is shared with the Telecoms Team for their information.

In future should you require any further assistance, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 01782 676450.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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