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They never answer phone calls

Story from nhs.uk

"They never answer phone calls"

About: The Crookes Practice

I have been trying for three days to arrange an vaccination appointment, which I was told to do by an impersonal text I received... AFT having to go in and fill out a form and wait for three days until the nurse had looked at it.

Such a backwards way of working.

Anyway... I have made in total 8 calls varying in time in the past two days and despite being 1st in the queue there has been no answer. I waiting for 30 minutes one time.

I'm not forced to leave work early and physically go into the surgery.

Terrible service.

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Responses

Response from The Crookes Practice 5 years ago
The Crookes Practice

Submitted on 31/10/2018 at 11:50
Published on nhs.uk at 12:06

We are very sorry to hear you are unhappy with the practice if you would like to discuss please contact the practice so we can look into your comments fully.

Best wishes

The Crookes Practice Partners

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