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Soooo slow...

Story from nhs.uk

"Soooo slow..."

About: Leeds General Infirmary / Accident and emergency

came in at midnight to A&E - within 5 hrs no doctor had been seen.

Extremely slow - no plan outlined of support.

My partner in agony on her bed in A&E whilst doctors sat constantly at PCs typing and not seeing to patients

Poor - NHS is a mess!

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Responses

Response from Leeds Teaching Hospitals NHS Trust 5 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 28/06/2018 at 13:04
Published on Care Opinion at 16:21

Thank you for taking the time to write to us.

I am very sorry to hear about the delays and poor communication you encountered in our Accident and Emergency Department at such a worrying time.

Unfortunately there is not enough information included in your post to investigate further, and I would therefore ask that you contact our Trust’s Patient Advise and Liaison Service (PALS).

This would allow us look into the matters you have raised and contact the relevant management to see why there has been a delay. This would also allow us to see what lessons we could learn from your experience.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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