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The slowest pharmacy in England (probably)

Story from nhs.uk

"The slowest pharmacy in England (probably)"

About: Burnley General Hospital / Maternity care

My day started at 7.50am with a phone call from the hospital to ask if I could come in ASAP as there had been a couple of cancellations, I was supposed to go in at 12 0'clock. I duly went in by 9am. The staff were great and appreciative of the fact that I had managed to get in so quickly. Everything went well and all finished by 1.30pm I could go home. But no, I needed items from the pharmacy and would have to wait until they were ready. 2 hours and 30 minutes I had to wait twiddling my thumbs until they could fill out my prescription. Ridiculous. This has been the case every time I have been to this department. Someone/something needs to change. I can put myself out for the hospital but the pharmacy only seems to have one speed - as slow as possible.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 19/06/2018 at 12:41
Published on nhs.uk at 13:06

Thank you for taking the time to share your experience on NHS Choices regarding the Pharmacy at Burnley General Teaching Hospital.

We are sorry to hear about your experience and in particular the length of time you had to wait and will ensure that your feedback is shared with the service provider.

If you would like to provide further information about your visit then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk or you can telephone me, Melissa Almond on 01254 734087

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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