"Nice medical staff but very rude receptionist..."

I sprained my ankle badly at work today and visited your A&E department, I would like to point out that I am satisfied with the care I got from all the nurses and doctors. I know how busy it was and how much stress and pressure your medical staffs were under. They were doing a very good job and were friendly and polite. But your receptionist at A&E was very very rude and dismissive. She was on the late shift, came in after 4pm. I know this because I saw her swapping shift with the lady I spoke with before and that lady was patience with my enquiries.

The receptionist cut me off mid half making a enquiry.

All I wanted to know was if I was able to go (with the help of my partner) to the outpatient area without waiting for a porter to take us; since we waited for almost 2 hours. As it’d save the porter a job and us time of waiting. She shouted at me and cut me off half way my enquiry like I was a naughty school child. As a 35 year old woman,she made me feel very uncomfortable, embarrassed and small.

I was in a lot of pain at the time, if i’d walk out of there and then,I would have. Maybe she’d benefit from having some training on how to show care and respect towards the patients. And how to listen and show empathy.