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Didnt show much much warmth

Story from nhs.uk

"Didnt show much much warmth"

About: The Healthcare Centre

We got the feeling the doctor we saw was going through the motions when we came into surgery. She didnt look much at the patient and was focusing on a piece of paper with a list and computer screen I noted she offered no words of kindness or greetings to my elderly father did not come to the door or get up. She did prescribe what we requested and arranged some blood tests. But a bit more attention and warmth would be nice. The asian patients in the health centre and the reception staff helped us with doors and a wheelchair

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Responses

Response from The Healthcare Centre 5 years ago
The Healthcare Centre

Submitted on 19/06/2018 at 16:30
Published on nhs.uk at 17:06

Thank you for taking the time to leave a review regarding Dr C M Wilson & Partners – The Healthcare Centre of which we acknowledge receipt.

We are however very disappointed to hear of your experience and comments relating to the Doctor at a recent appointment you attended with your father. Unfortunately, without specific detail it is difficult for us to address your concerns. If you would like us to investigate in more detail please put your concerns in writing with the appropriate consent from your father, so we are able to investigate and respond appropriately rather than on a public forum. Thank you once again for your review -

Jane Goulding – Practice Director - Dr C M Wilson & Partners

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