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"Absolute horror."

About: Royal Shrewsbury Hospital / Accident and emergency

6weekspregnant. Thursday 15th June my husband rushed me to Shrewsbury A&E 11.30pm as I had a heavy brown discharge and it was still happening. I went to the desk and explained that I thought I washaving a miscarriage.The woman told me to go and have a seat. The pain around my lower stomach/back was getting worse. We sat on the hard metal seats waiting for a couple of hours before being seen by a nurse. The nurse was absolutely lovely and I couldn't fault the amount of compassion and care that she showed me in the best possible waythat she could. She checked my obs which were fine and found me a blanket and a pillow as I was was feeling absolutely exhausted by this point. We waited another hour or so still waiting to be seen by a doctor. The doctor who I was meant to be seeing we actually spotted a few times walking around very slowly, shuffling his feet and looking lost, occasionally asking for cups of tea despite the 6 hour wait. This angered us. We just wanted answers. I wanted to know baby was alive or if I'd lost it. We sat there, drifting in and out of sleep on the most uncomfortable seats in the world, not knowing how to feel. When were we going to be seen? The lovely nurse came back again and said she'd found me a trolly to lie on in the corridor but said it might be more comfortable. I lay there crying, panicking and feeling lost. I was still losing what I now know was old blood. We watched the doctor I was waiting to be seen by walking up and down the corridor slowly seeing to different patients.. a nurse came and told me he was seeing 2 more people then it was my turn. We waited and waited... it was 6am and we overheard him asking an elderly chap what was wrong. Sickness and dihorhea apparently.. I decided enough was enough. I went to the desk and asked how much longer I would have to wait as I needed to be seen asap. I was pregnant and being put through a hell of a lot of stress whilst fearing the worst. A nurse then said to me that there were now 4 people infront of me and I asked WHY?! The answer I got was that they had to prioritise the ones that they thought were more an emergency. Sickness and dihorhea?!

I then couldn't control what was comingfrom my mouth i was hurting physically and emotionally, I had been waiting 6 hours in discomfort and I needed to know what the hell was going on. I said "I am pregnant and I don't know if my baby is dead or alive! Is that not an EMERGENCY?!Or doesn't thatmatter to anyone?! I then went to the toilets to calm myself down. I came back and my husband was stood at reception. He said the sister wanted a word with us. She apologised for the way we were being treated and put our minds at rest a bit. Admitted that the one doctor needed to get moving and got me seen by another one.Iwas told by the doctor that I should have gone to Telford. He referred me to have a scan on Monday. The bleeding got worse that day. I returned that night in so much pain and shock, couldn't walk or talk.Still had to wait.

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Responses

Response from Royal Shrewsbury Hospital 5 years ago
Royal Shrewsbury Hospital
Submitted on 25/06/2018 at 16:17
Published on nhs.uk at 17:06


Good afternoon,

Thank you for getting in touch to make us aware us of your upsetting experience in our A&E Department.

This must have been exceptionally difficult and worrying for you and I am so sorry for the problems you faced that night.

If you would like us to look into what happened in more detail please contact PALS on 01952 641222 extension 4382, so we can advise you appropriately on how best to investigate your concerns.

Thank you

Kind Regards

Patient Experience Team

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