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"Innitial admiration for system turned to..."

About: Royal Devon & Exeter Hospital (Wonford)

What I liked

Fantastic new computerised telephone system

What could be improved

new computerised telephone system.

There is no point having a great system which is unanswered.

Each time I phoned (many) and was put through to the relevant department the phone call was continually returned to the computer redirection process before what are presumably very busy/dedicated staff are able to answer the phone.

How about the ability to leave a message?

How about letting it ring for longer before the autocratic computer recalls the call to 'redirect it'

Anything else?

As Clinical Director of a department in another hospital I will now need to write rather than talk to your staff about changes which may impact on the service they offer.

I think as an organisation you should be monitoring the 'failed to connect rate' of this innovative system.

Story from nhs.uk

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