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"All I got from them was a pathetic apology"

About: The Royal London Hospital / Hepatobiliary and pancreatic surgery

(as the patient),

I attended the royal London hospital for a ERCP which involved having a camera down my throat. During the procedure there was some haemorrhaging that was controlled with adrenaline injections. After the procedure in the recovery ward I complained to staff about my pain and swelling that was ignored and I was told it was normal. After being told that my friend came to collect me and told me I looked too unwell to come home. The staff insisted I was well enough to go home. During my journey home I felt extremely unwell and when I got home I became delerious and was unable to walk. I endured a night of terrible sickness feeling like I was dying. Ambulance was called and I was taken to another hospital. When I arrived at hospital after scans I was told that I had a perforated bile duct and sepsis caused by the Royal London Hospital.  I was told by doctors this was very serious and they may have to surgically cut open my abdomen for a wash out. The doctors told me I should of never been discharged from the Royal London Hospital when I did.  I spent 4 weeks in hospital with sepsis and pleural effusion.

I was unable to eat for 3 weeks and had to have a drain out through my abdomen and suffered terribly during that time. I was unable to return to full duties at work for nearly 6 months. I still cannot believe I was discharged from Royal London Hospital  In that condition without being seen by a doctor. They very nearly ended my life and my three children would of been without a father.

I was never told of the risks of this procedure and If was I would of never went ahead with it. All I got from them was a pathetic apology stating that I should of been seen by a doctor before discharge. I had to fight with all my mental strength to get this and I only got it when the ombudsman got involved. I felt like the apology showed no empathy and that the hospital could not care less about me.


Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust

Thank you for taking time to contact us with feedback. We value feedback from patients as this helps us improve our services. We are very sorry to hear about your experiences. We would like an opportunity to discuss this with you in more detail. Please contact the Central Complaints Team on 0207 480 4776 or email

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful