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"No repeat prescription despite Consultant letter"

About: Strand Medical Group

I have Schizophrenia and yesterday I was unable to see a doctor to explain to me why I was not being given repeat prescription as normal. Without my tablets I could end up being hospitalised again at much greater cost to the NHS?

The surgery had a letter from my Psychiatrist stating what medication I am taking, yet paid no attention to it. I was actually given a script for some tablets I take for intolerable side-effects for a 7 day supply which without I get uncontrollable movements in my body?

After making a fuss, I got a 14 day supply of those and a 28 day supply of my Anti-Psychotics. No repeat prescription was given to me and the one I have from before is for the wrong doses, as made clear in my consultant letter they have changed.

I Appreciate the surgery is under a lot of pressure, but I am too. I work 4 days a week in another town despite my illness and I do not need the additional stress of not being able to get a simple prescription?

If I had any kind of a relationship with a doctor at this surgery this would not have happened. This has caused me a lot of stress and things like this trigger my symptoms and it took me all night to calm down about this.

Had there been a way to make this complaint directly this wouldn't have had to have been done so publicly.

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Responses

Response from Strand Medical Group 5 years ago
Strand Medical Group
Submitted on 18/06/2018 at 10:15
Published on nhs.uk at 11:06


Dear patient

May I apologize for the additional distress this matter has caused you.

So that I can investigate this accordingly, please contact the surgery and leave some details, I will then be able to get back to you directly with the outcome.

I am also sorry that you did not find it easy to leave your feedback directly with the surgery. For future reference, comments forms are available at reception and there is a dedicated comments/complaints/compliments leaflet on our website. However based on your feedback, I shall ensure there are additional comments leaflets located in the front porch to make access easier.

Your sincerely,

Justin Cankalis, Practice Business Manager

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