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Ongoing care

Story from nhs.uk

"Ongoing care"

About: Royal Brompton Hospital / Cardiology

I have been a patient at the Royal Brompton since 2016. I came for investigations. I already had a diagnosis which turned out to be a misdiagnosis. Being investigated at the Brompton was life changing for me. The journey towards diagnosis was long.

I met so many lovely, skilled, professional, profoundly knowledgable and kind people along the way.

Even now in Cardiology outpatients I see different doctors but the they are all without exception, kind, professional, so knowledgeable and willing to share that knowledge with you. I feel safe and cared for.

Thank you.

To the doctors in Cardiology: you may only see me once. I understand that you see many, many patients and will not remember them. That’s understandable. I see a limited number of doctors ——I remember them all.

Without exception I have been treated with respect, kindness and humanity by all the staff I have come into contact with. A million thanks to you.

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Responses

Response from Royal Brompton Hospital 5 years ago
Royal Brompton Hospital

Submitted on 28/06/2018 at 09:35
Published on nhs.uk at 10:58

Thank you so much for getting in contact. We were delighted to hear that your experiences within our hospital have been so positive, during what must be a stressful time. It is extremely important to us that patients should be treated with respect, dignity and courtesy and that they should be well informed and involved in decisions about their care. It is reassuring to hear our doctors have cared and communicated so well. We wish you all the very best.

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