"Awful!"

I have been with the surgery since last June and have had endless problems. It has been incredibly frustrating and stressful throughout.

They decided to refuse my medication without telling me and expected me to get a review with my consultant straight away. When I told them it is dangerous for me to stop medication altogether the receptionist just kept saying we cannot give you anything. (Despite me requesting it way in advance) I requested a phone call from the doctor who was extremely short with me and I had to practically beg for my medication making me feel like an addict!

I have had numerous conversations with receptionists who were rude and once told me that I cannot count. For someone who is going through such a hard time with various meds and a new diagnosis I am hurt with how I have been treated. I am always made to feel like a nuisance and each receptionist tells me a different thing every time I call. There are too many examples to list!

I called last Friday for an appointment, couldn’t get one so was told to call Monday. When I spoke to the doctor he was very nice and told me to email my consultant letter over. On Tuesday I was told by the male receptionist “your medication will be sent to the pharmacy TODAY” it never did...

Called on Wednesday - still no luck with medication

Called on Thursday - was told I need to request medication a week in advance if I really want it and it would be sent to the pharmacy by the end of the day. - WRONG. Acre surgery called me and asked me to send them my consultant letter yet again despite it being faxed to them and emailed to them. Called the pharmacy at the end of the day and they had received nothing AGAIN.

I am sick and tired of being disrespected and not listened to.