"Another procedure at The Spire due to unforseen..."

Due to being badly let down by my own doctors in Malton

I had a follow up appointment at The Spire I spoke to my Surgeon and explained everything to him ,My doctors told me it was muscle spasm ,but

I felt this wasn't right he listened to everything I had to say ,I totally broke down I was really upset this man supported myself and then he got to work, mri scans followed, consultations, results back I needed another operation I was upset at the outcome and upset with my doctors for not listening Thank goodness for my Surgeon and The Spire they have never let me down I don't know where I would be without them . Knew the procedure from last time ,but as usual the team explained everything again to eliminate my anxieties , but I knew I was in safe hands, The procedure went very well all the staff team were excellent

I met the aneathetists I met at the last operation they were awesome and they remembered me had a good laugh with them just before I went into theatre thankyou ladies this made the procedure so much easier,Would like to say I received the best quality care and support from everyone at the Spire ,in my eyes this is far the best hospital I have visited and had treatment in my 49 years of living ,I am now recouperating at home but am due back to the Spire very soon for physiotherapy to aid my recovery .So a big thankyou again to the Spire ,my Surgeon ,the whole staff team for looking after me and not letting down like my doctors I appreciate everything you all have done for me

Story from NHS Choices

Responses

Response from Spire Hull and East Riding Hospital

Dear Jeanette,

Glad we came to the rescue for you but really sorry that you required our help again as it sounds like you’ve had a few challenges to overcome.

Thank you for letting us know of your positive experiences – I’m not allowed to name your Consultant Neurosurgeon in this response but please be assured that I have passed your comments on to him so that he sees your appreciation.

Very best wishes for a continued recovery,

Chris Harrison

Hospital Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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