"Satisfactory Hernia repair operation"

I developed an inguinal hernia playing tennis. I was referred for a repair operation and was able to chose the hospital and New Hall was the earliest available. As a small private hospital it is much more restful and relaxing to attend for consultation or in patient treatment. My operation was a day procedure starting at 4.30pm. All the formalities and paperwork were well done although involving about 6 different staff and huge amounts of paper with much duplication, which I assume is an NHS requirement rather than the individual hospital. The operation was satisfactory but there seemed some confusion about where I should go for recovery and whether I would have to stay overnight because my operation was late in the day. This meant a different ward from the planned one and required some effort to reunite me with my clothes and belongings. Also, being a busy ward and in process of changing shifts the final discharge was quite prolonged. All staff were kind and helpful throughout. It is to early to comment on the outcome.

Story from NHS Choices

Responses

Response from New Hall Hospital

Dear patient,

Thankyou for taking the time to write your review. I am delighted you found our staff kind and helpful and i apologise for the confusion in relation to your post operative stay. I agree we have an extrodinary amount of paperwork to complete and i am in the process of reviewing our pathways. i would be more than happy to discuss with you further and can be contacted: sharon.ash@ramsayhealth.co.uk

Many thanks

Sharon Ash

General Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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