"No comms, don't answer phone ever"

About: The Great Western Hospital / Ear, Nose and Throat The Great Western Hospital Ear, Nose and Throat SN3 6BB

Posted via nhs.uk 5 years ago

Desperate to find out details of even roughly when it might happen and what to expect. Phone just rings and rings, or they pick up handset and put it down. Or send cancellation messages out too late for you to see.

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The Great Western Hospital

Submitted on 11/06/2018 at 16:40

Published on nhs.uk at 18:07

Thank you for taking the time to tell us about your experience. We are sorry to hear you have had such difficulty communicating with the Ear, Nose & Throat Department. We hope that you manage to get some clarification on your waiting time and reassurance about the procedure soon. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031 with full details of your concern.

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No comms, don't answer phone ever

"No comms, don't answer phone ever"

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