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Visit to gynaecology

Story from nhs.uk

"Visit to gynaecology"

About: Burnley General Hospital / Gynaecology

Excellent appointment in a new part of the hospital which I had not been to before. I had 3 different scans/examinations with hardly any waiting time and by the time I reached the 3rd one the scans from the first two had been sent through. Very efficiently done. Lovely staff who were kind and very respectful. The automatic check in didn't work but it wasn't an issue. My only comment is that on arriving in the hospital grounds there is no clear map or labelling on the outside of the buildings. It is therefore very confusing to find each area and level and to know what building to enter.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 11/06/2018 at 16:37
Published on nhs.uk at 17:06

Thank you for taking the time to tell us about your recent appointment in the Gynaecology Department at Burnley General Teaching Hospitals.

It is lovely to receive such positive feedback about your visit and the staff who dealt with you and we are delighted to pass your comments on to the staff.

They will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

I will also ensure that your comments about there being no clear map or labelling are passed to our Estates Department.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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