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"Maxillofacial - Wisdom tooth removal"

About: Leicester Royal Infirmary

Where to begin?

I have been told by independent dental practitioners and NHS specialists that my wisdom teeth are impacted and that their roots are located extremely close to the inferior alveolar nerve. I have also been shown this on x-ray imaging of my mouth.

Damage to this nerve can cause permanent pain, numbness and other unpleasant sensations for life. Extraction of the wisdom tooth may bruise or damage this nerve and I have been told extracting the tooth has a high risk of this.

I have been told that a coronectomy, where the crown of the tooth is left in and the roots left is the safest long term option - the option I want to opt for.

At every single stage the NHS has denied me this option and stated that I should have an extraction. So I decided to go ahead and have it done.

I turn up on the day and the specialist did not walk me through what to expect during the procedure, but instead opted to walk through the risks and so forth as expected.

A nerve blocking injection was administered and caused me EXTREME pain. I'm talking 11/10 levels of pain. I yelled and swore because of this pain. I shan't repeat the expletive but needless to say, I swore because I was in agony.

At this point I was in extreme pain whilst the numbing agent was taking effect, and rather than apologise for causing me extreme levels of pain or even trying to calm me down, the specialist in question opted to instead berate me for cursing. Let's just say when in extreme pain it is quite normal to curse, and you would think that during his training he would have been taught that some patients may swear when experiencing extreme pain.

So whilst being lectured that I should mind my language I finally snapped. I stood up, collected my things and informed him that we are finished and I left.

I will be complaining to PALS about the staff members rudeness, lack of bedside manner or understanding when his patient is in agony.

My advice to anyone considering having any kind of oral surgery here is not to. You will not have a pleasant experience and the staff do not care about you in any meaningful way in the maxillofacial dept.

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary
Submitted on 14/06/2018 at 13:24
Published on nhs.uk at 14:06


Dear Mr Lane,

Thank you for taking the time to leave us your message and raising the issues you are currently facing.

We are sorry that you have felt let down by our service and we are actively investigating this episode to see what led to the breakdown in communication.

As an organisation we aim to give, as well as receive, respect from all patients who come under our care and have a zero tolerance attitude towards abuse, including verbal, towards staff.

We take all complaints seriously and we will endeavour to establish how we can improve upon our services.

Please could you contact my office directly on 0116-258-6953 and I will look into this matter for you.

Alternatively, if you prefer, you can contact our Patient Information and Liaison Service who will be able to act and investigate on your behalf.

You can call them on 08081 788337 or email pils@uhl-tr.nhs.uk - they are open Monday to Friday 10am to 4pm.

Kind regards,

Hazel Busby-Earle

Consultant Maxillofacial Surgeon

Head of Service Oral and Maxillofacial Surgery

Leicester Royal Infirmary

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