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"Unable to be seen"

About: Beckenham Beacon Ucc

I presented at the clinic with a sore throat that I suffer with regularly and have tendency to develop in abscesses. I had trouble breathing and could not move my neck. This was a 7.20 I was sent away and told to go to a and e. I do not think this is acceptable when I was told to attend by 111. If you stop seeing patients at 7.20 then that should be your closing time.

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Responses

Response from Beckenham Beacon Ucc 5 years ago
Beckenham Beacon Ucc
Submitted on 11/06/2018 at 09:45
Published on nhs.uk at 10:06


Thank you for your feedback.

As we close at 8pm, sometimes due to high patient volumes, we are required to redirect patients to other services. I am sorry for any inconvenience that this may cause, if you would like to discuss further please do not hesitate to contact me directly.

Kind Regards,

Matt Freeman (Service Manager)

m.freeman2@nhs.net

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